top of page

COMPLIANCE SERVICES

 POLICY DEVELOPMENT, DEPLOYMENT & VERIFICATION

 Templates for, and assistance in development of, the following policies:

​

  • Employee Handbook

  • F&I Policy

  • Sales Policy

  • Fair Credit/Fair Pricing Policy

  • Safeguards Rule Policy (Information Security Program)

  • Red Flags Rule Policy (Identity Theft Prevention Program)

  • Military Lending Act Policy

  • Paperless, web-based means of deploying Dealer’s policy documents.

  • Employees are prompted to open the relevant documents; verifies that the documents have been read, understood, and the employee agrees to be bound by their terms. 

  • The LMS creates a searchable, archived record of the event.

 

 Online Compliance Training Topics

​

  • Adverse Actions

  • Cash Reporting

  • Conditional Delivery

  • Credit Applications

  • Discrimination

  • ECOA

  • Ethics

  • Fair Credit

  • FCRA

  • FTC Disposal Rule

  • FTC Privacy Rule

  • FTC Red Flags Rule

  • FTC Safeguards Rule

  • FTC Telemarketing Rule

  • FTC Used Car Rule

  • Mag.-Moss Warr. Act

  • Menu Vocabulary

  • Military Lending Act

  • Negative Equity

  • Non-negotiables

  • OFAC

  • Quoting Payments

  • Regulation M

  • Regulation Z

  • Retaliation

  • Risk-Based Pricing

  • Sexual Harassment

  • Signature Issues

  • Unfair and Deceptive Trade Practices

​

 Generic product knowledge topics

  • GAP

  • Vehicle Service Contracts

 

 Provider-specific product knowledge modules

  • Modules demonstrating the features and benefits of the actual products Dealer sells

  • Requires cooperation of relevant Providers

 

 Compliance Audits

  • Deal jacket scan and upload to secure ftp site

  • 90-point compliance audit

  • Review of sample of recorded transactions (if applicable)

  • Red Flags Rule (ITPP) review and Annual Report

  • Safeguards Rule (ISP) review

  • Written report

  • Recap meeting with Dealer personnel via webinar

 

 Complaint Resolution System

  • Web-based, consumer-facing complaint management and resolution system

 

 Network Vulnerability Assessment

  • Penetration test of dealership’s external facing IPs to assess current security controls

  • Full assessment report highlighting any and all findings

  • Degree of severity of each vulnerability to the business

  • Remediation guidance for each vulnerability found 

 

 Dealership Advertising Review

  • One-time review of up to 8 dealer ads in any format

  • Review for best practices and compliance with federal law

  • Written edits/comments provided, plus telephone discussion of results

bottom of page